Refund policy
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
Items must be unused, in their original condition, with all tags attached and in the original packaging. Proof of purchase is required.
To initiate a return, please contact us at arvonecollective@gmail.com.
Return instructions and the return address will be provided after your request is approved.
Items sent back without first requesting a return will not be accepted.
Damaged or incorrect items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and provide a solution as quickly as possible.
Non-returnable items
Certain items cannot be returned, including:
- Customized or personalized products
- Personal care or hygiene items
- Gift cards
- Sale or discounted items
If you have questions about a specific product, please contact us before purchasing.
Exchanges
We do not offer exchanges.
The fastest way to ensure you receive the item you want is to return your original order and place a new purchase once the return has been approved.
United Kingdom & European Union – 14-Day Right of Withdrawal
If your order is shipped to the United Kingdom or within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at arvonecollective@gmail.com.
This policy does not affect your rights under applicable consumer protection laws, including those in Australia and other jurisdictions.
